“Rachel Gillum, who is vice president of ethical technology at the software company Salesforce and who advised the U.S. Chamber of Commerce on AI, is optimistic that artificial intelligence will, on balance, be a huge benefit. “AI can deliver better, faster constituent services that will transform the way governments serve our communities in really exciting and meaningful ways,” she says. “AI allows government employees, who are often resource-constrained, to focus their time on the high-touch work that is needed most.””

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”Artificial Intelligence is already making noticeable improvements in the way the government works. Salesforce’s Gillum reports that AI tools have helped the Transportation Security Administration “reduce response time and enrich security efficiency,” taming some of the frustrations of the more than 2 million people who pass through U.S. airports daily. AI could eventually improve a wide range of government transactions, she notes, from Medicare to social security to taxes. But that scenario requires more than the right employees. It also requires the right systems and applications.”